Returns & Exchanges
At ESK, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all products. If a formula isn't the right fit for your skin type, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Email our customer care team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our lab inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing