Frequently Asked Questions
Everything you need to know about your ESK beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or exchange, provided it is at least 50% full.
Are ESK products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All ESK products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does domestic shipping take?
Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for delivery within 1-2 business days.
Do you offer international shipping?
Yes, ESK ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final checkout stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay.